Refund policy

30-Day Returns — Shop with Confidence

We want you to love every piece you order from Bella Monza. If something isn't quite right, you have 30 days from the day you receive your order to request a return — no awkward questions.

Your Legal Rights

Under the Consumer Contracts Regulations 2013 you have the right to cancel your order within 14 days of receiving it, and under the Consumer Rights Act 2015 items must be as described, of satisfactory quality and fit for purpose. Our 30-day returns policy sits on top of these statutory rights, which are unaffected.

Return Conditions

Items must be unworn, unwashed and in their original condition with all tags attached. For hygiene reasons, pierced jewellery cannot be returned. Items returned outside these conditions may be refused or subject to a reduced refund.

How to Return

Email hello@bellamonza.com within 30 days of delivery with your order number and the item(s) you wish to return.
We will reply within 1 working day with your return authorisation and confirmation of the return address below.
Post the item back to us using a tracked service. Return postage is the customer's responsibility unless the item is faulty or incorrect.
Once your return is received and inspected (within 3 working days), your refund is issued to your original payment method. Depending on your bank, it may take a further 5–10 working days for the funds to appear.

UK Returns Address:
Bella Monza Returns
Marlborough House, 298 Regents Park Road
London, N3 2SZ, United Kingdom

Please contact us before sending your return — parcels sent without a return authorisation may be delayed.

Refunds

Refunds are issued to your original payment method and cover the price of the item(s) returned. If you cancel your entire order within 14 days of delivery under the Consumer Contracts Regulations, any delivery charges paid are refunded as well (standard delivery is free; express charges are refunded where the full order is cancelled within this period).

Faulty or Incorrect Items

If your item arrives damaged, faulty, or is not what you ordered, please contact us as soon as possible — ideally within 48 hours of delivery — with photos of the issue. We will send a replacement or issue a full refund including your return postage, whichever you prefer. Nothing in this section limits your statutory rights.

Exchanges

Need a different size? Follow the returns process above and let us know the size you'd like — subject to availability, we will dispatch your exchange as soon as your return parcel is scanned by the carrier.