Refund policy

30-Day Returns
We want you to love every piece you order from Bella Monza. If something isn’t quite right, you have 30 days from the day you receive your order to request a return.

Your Legal Rights
Under the Consumer Contracts Regulations 2013, you have the right to cancel your order within 14 days of receiving it. Under the Consumer Rights Act 2015, items must be as described, of satisfactory quality and fit for purpose. Our 30-day returns policy is in addition to these statutory rights, which are unaffected.

Return Conditions
Items must be unworn, unwashed and in their original condition, with all tags attached. Items returned outside these conditions may be refused or receive a reduced refund. There is no restocking fee.

How to Return

  1. Email hello@bellamonza.com within 30 days of delivery with your order number and the item(s) you’d like to return.
  2. We’ll reply with your return instructions, the return address and a Return Form. Please complete the form and include it in your parcel.
  3. Post the item back using a tracked service. Return postage is the customer’s responsibility unless the item is faulty or incorrect. Returns go to our fulfilment warehouse, so you may need to complete a customs declaration at the post office. We’ll explain how in your instructions.
  4. Send us your tracking number once your parcel is on its way.
  5. Once your return arrives and is inspected, your refund is processed to your original payment method within 3 working days. Depending on your bank, it may take a further 5–10 working days to appear.

Please contact us before sending a return. Parcels sent without return instructions may be delayed or can’t be processed.

Refunds
Refunds go to your original payment method and cover the price of the item(s) returned. Delivery is free on all orders, so there are no delivery charges to refund.

Faulty or Incorrect Items
If your item arrives damaged or faulty, or isn’t what you ordered, please contact us as soon as possible (ideally within 48 hours of delivery) with photos of the issue. We’ll send a replacement or issue a full refund, whichever you prefer, and you won’t need to send the item back. Nothing in this section limits your statutory rights.

Exchanges
Need a different size? Email us with your order number and the size you’d like. Subject to availability, we’ll arrange your exchange.

Questions?
hello@bellamonza.com · +44 7886 072204 · Mon–Sun, 8:00 AM – 10:00 PM (UK time)