Privacy policy

Bella Monza ("we", "us", "our") is committed to protecting your privacy. This policy explains what personal data we collect, why we collect it, and how we use, store and protect it, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Data Controller: Bella Monza is operated by Bella Apparel Group LLC, 7901 4th St N, Ste 300, St. Petersburg, FL 33702, United States. For all data matters, contact hello@bellamonza.com.

1. Information We Collect

When you shop with us or browse our site we may collect: your name, email address, billing and delivery address, telephone number, payment information (processed securely by our payment providers — we never store full card details), order history, and technical data such as IP address, browser type and browsing behaviour collected via cookies.

2. How We Use Your Information

We use your data to process and deliver orders, manage returns and refunds, provide customer support, send service communications about your order, personalise your shopping experience, and — only with your consent — send marketing emails which you can unsubscribe from at any time via the link in every email.

3. Legal Bases

We process your data on the bases of contract performance (fulfilling your order), legitimate interests (improving our store and preventing fraud), legal obligation (tax and accounting records) and consent (marketing).

4. Sharing Your Information

We share data only with trusted service providers who help us run the store: payment processors, delivery carriers, our e-commerce platform (Shopify), email service providers and analytics tools. All are contractually required to protect your data. We never sell your personal information.

5. International Transfers

Some providers may process data outside the UK. Where this happens, transfers are protected by adequacy decisions or standard contractual clauses.

6. Data Retention

We keep order data for 6 years to meet tax and legal obligations. Marketing data is kept until you unsubscribe or ask us to delete it.

7. Your Rights

You have the right to access, correct, delete or port your personal data, to object to or restrict processing, and to withdraw consent at any time. To exercise any right, email hello@bellamonza.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

8. Cookies

We use essential cookies to run the site, and optional analytics and marketing cookies to improve your experience — these are only set with your consent via our cookie banner. You can change your preferences at any time through the cookie settings link in our footer or your browser settings. For full details, see our Cookie Policy.