FAQ

Orders & Delivery

How long does delivery take?

Delivery is free on every order. Orders are processed within 1–2 working days and delivered within 3–5 working days after dispatch, so 4–7 working days in total. During busy periods, delivery may occasionally take a little longer.

How do I track my order?

You'll receive a tracking link by email as soon as your order is dispatched. You can also check your delivery status any time on our Track Your Order page.

Can I change or cancel my order?

If your order hasn't been dispatched yet, email hello@bellamonza.com with your order number as soon as possible and we'll do our best to help. Once an order has been dispatched it can no longer be changed, but you can return it under our 30-day returns policy.

My parcel hasn't arrived. What should I do?

First, check your tracking link for the latest update. If your parcel hasn't moved for several days, or shows as delivered but hasn't arrived, contact us at hello@bellamonza.com and we'll investigate with the carrier and put it right.

Do you deliver outside the UK?

We currently deliver within the United Kingdom only. Sign up to our newsletter to be the first to hear when we expand.

Returns & Refunds

What is your returns policy?

You have 30 days from the day you receive your order to return any unworn item in its original condition, with tags attached, for a full refund. There is no restocking fee. Email hello@bellamonza.com with your order number and we'll send your return instructions. The full process is explained in our Returns Policy.

Who pays for return postage?

Return postage is the customer's responsibility. If your item arrived faulty, damaged or incorrect, contact us with photos and we'll put it right, with no need to send it back.

When will I receive my refund?

We process refunds within 3 working days of receiving and inspecting your return. Depending on your bank or card provider, it may take a further 5–10 working days for the funds to appear.

Can I exchange for a different size?

Yes. Email us with your order number and the size you'd like, and subject to stock we'll arrange your exchange.

Sizing & Product

How do I choose my size?

Every product page includes a detailed size guide in inches, along with fit advice. If you're between sizes, we generally recommend your usual size for coats and knitwear. For a more tailored fit, check the fit note on the product page.

How should I care for my knitwear and outerwear?

Most of our knits prefer a gentle 30°C wash or hand wash, reshaped and dried flat. For padded and quilted outerwear, follow the care label. Many pieces are best on a cool, gentle cycle and air-dried. Always check the care note on the product page and the garment label.

An item I love is out of stock. Will it return?

Popular pieces are often restocked. Email us at hello@bellamonza.com and we'll let you know if your size is coming back.

Payment & Security

Which payment methods do you accept?

We accept all major credit and debit cards, plus the express payment options shown at checkout. All payments are processed over encrypted, PCI-compliant connections, and we never see or store your full card details.