FAQ

Orders & Delivery

How long does delivery take?

We offer two delivery options for the UK:

Free Standard Delivery — free on all orders. Your order is processed within 1–2 working days and delivered within 3–6 working days after dispatch.

Express Delivery (£15) — for when you need it sooner: delivered within 2–4 working days.

How do I track my order?

You'll receive a tracking link by email as soon as your order is dispatched. You can also check your delivery status any time on our Track Your Order page.

Can I change or cancel my order?

If your order hasn't been dispatched yet, we'll do our best to help — email hello@bellamonza.com with your order number as soon as possible. Once an order has been dispatched it can no longer be changed, but you can return it under our 30-day returns policy.

My parcel hasn't arrived — what should I do?

First, check your tracking link for the latest update. If your parcel hasn't moved for several days or shows as delivered but hasn't arrived, contact us at hello@bellamonza.com and we'll investigate with the carrier and put it right.

Do you deliver outside the UK?

We currently focus on the United Kingdom to keep delivery fast and reliable. Sign up to our newsletter to be the first to hear when we expand.

Returns & Refunds

What is your returns policy?

You have 30 days from the day you receive your order to return any unworn item in its original condition with tags attached for a full refund. Email hello@bellamonza.com with your order number to start your return — the full process is explained in our Returns Policy.

Who pays for return postage?

Return postage is the customer's responsibility, unless your item arrived faulty, damaged, or incorrect — in that case contact us and we'll cover the cost and make it right.

When will I receive my refund?

We process refunds within 3 working days of receiving your return. Depending on your bank or card provider, it may take a further 5–10 working days for the funds to appear in your account.

Can I exchange for a different size?

Yes — simply request an exchange when you email us. Subject to stock, we'll dispatch the new size as soon as the carrier scans your return parcel.

Sizing & Product

How do I choose my size?

Every product page includes a detailed size guide in inches along with fit advice. If you're between sizes, we generally recommend your usual size for coats and knitwear — and for a more tailored fit, check the fit note on the product page.

How should I care for my knitwear and outerwear?

Most of our knits prefer a gentle 30°C wash or hand wash, reshaped and dried flat. For padded and quilted outerwear, follow the care label — many pieces are best on a cool, gentle cycle and air-dried. Always check the care note on the product page and the garment label.

An item I love is out of stock — will it return?

Popular pieces are often restocked. Email us at hello@bellamonza.com and we'll let you know if your size is coming back.

Payment & Security

Which payment methods do you accept?

We accept all major credit and debit cards, plus the express payment options shown at checkout. All payments are processed over encrypted, PCI-compliant connections — we never see or store your full card details.